shipping

We ship internationally with FedEx/UPS from our workshop in Vienna directly to your door. 

To receive your order in time for Christmas, please place it no later than the dates below. Orders placed by these dates and shipped via Express will arrive before Christmas.

Countries	Express Shipping
European Union	Order until midnight 16.12
USA & Canada	Order until midnight 16.12
Rest of the World	Order until midnight 15.12

For US customers: We cover all duties and taxes — no hidden fees or surprises at delivery.

Depending on where you live, there are different ways we can deliver your order through FedEx/UPS.  

We cover custom duties and extra VAT for many countries, so you generally won't face extra import fees or taxes. Please note, exclusions apply for the following countries: Qatar & Uganda.

If you choose Express Delivery, we will fulfill your order on the same day - just make sure you place it before midday Vienna (CET) time. You'll receive your order within 1 - 3 business days. 

If you live in Vienna, you can of course choose to pick-up your order at la maison on Sonnenfelsgasse 3, 1010 Vienna.

Once your order is prepared and ready to ship, depending on your location you will receive your parcel in: 

Countries	Standard Shipping	Priority Shipping	Express Shipping
European Union	13 days 8€	5 days 15€	1-2 days 19€
USA & Canada	15 days 8€ / $10	6 days 16€ / $19	2-3 days 20€ / $23
UK	13 days 8€ / £8	5 days 16€ / £15	1-2 days 20€ / £18
Gibraltar, Greenland, Jersey, Liechtenstein, Norway, Switzerland	13 days 10€	5 days 16€	1-2 days 20€
Iceland	15 days 10€	6 days 16€	4 days 20€
Chile, China, Colombia, Guatemala, India, Indonesia, Jordan, Mexico, Philippines, Reunion, Serbia, Singapore, South Africa, Thailand, Trinidad and Tobago, Uruguay	-	-	30€
Rest of the World	-	6-8 days 18€	3-7 days 22€

Unfortunately, we cannot currently ship to the following countries: Albania, Andorra, Argentina, Armenia, Azerbaijan, Belarus, Brazil, Canary Islands, Costa Rica, French Polynesia, Georgia, Guam, Guernsey, Iraq, Isle of Man, Mongolia, North Macedonia, Russia, and Turkey.

Delivery delays

Please note that any delays in delivery time are beyond our control. These delays are usually resolved by FedEx/UPS. Your order contains full tracking so you will always see at which stage of its journey your parcel is at.

If you choose the Express delivery option, you cannot change your order after you have placed it.

Returns and exchanges

We accept the return of unused, unembossed and unopened products within 14 days after delivery. If you wish to return an order it must be done so using your own postage method and at your own cost. We strongly recommend that you use recorded delivery or obtain a certificate of posting when you return any parcel. Please contact us at wecare@paper-republic.com to coordinate a return.

The following items are excluded from returns:
Embossed products are customised products and therefore are not available for exchange or return and are a final sale. The same applies to any bundles or starter kits which include an embossed product: the entire bundle or starter kit are excluded from exchange or return.

It is not possible to exchange or return any individual item from within a bundle or essential kit – you can only return an entire bundle or essential kit, provided that no item is embossed, opened or used.